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Frequently asked Questions
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How do I register a PERSONAL Doxit account?There is more than one way to do this: Personal Registration on Invitation: An existing Doxit user can send you an email invitation. Simply click on the link in the email and follow the instructions. An existing Doxit user can use Doxit to send you a document. The notification email will include a link to view the document. It also includes a link which you can click to register. You can choose to only view the document as a non-Doxit-registered user, or click on Activate Account and follow the instructions to register a PERSONAL Doxit account and have access to the full history of documents received. Personal Self-Registration: You can register yourself. Go to the Doxit home page (www.doxit.co.za) and click on the red REGISTER button, or click on this link and follow the instructions: https://app.doxit.co.za/user/self_register
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How do I log into Doxit?If you want to log into Doxit just click on the red “LOGIN” button on the Doxit home page (www.doxit.co.za) or follow this link https://app.doxit.co.za/session/login. Make sure when you log in that you use the correct Login ID. This would be either your email address or a special Doxit ID which was sent to you by email upon registration. Enter your password, and if asked for an OTP check for an SMS on your cellphone.
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What do I do if I forgot my password?If you forgot your password just follow the "Forgot Password" link on the Doxit login page, or click on (https://app.doxit.co.za/session/request_password_reset/). Make sure to read the instructions and follow all the steps carefully in order to reset your password successfully.
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What do I do if I do not get an OTP?The OTP will be delivered via SMS to your cellphone. If you do not receive the OTP, make sure that you entered your cellphone number correctly. Make sure your phone is switched on and that you have reception. If all is correct on your side and you still do not receive an OTP, please contact us via Email: info@doxit.co.za or WhatsApp: 073 844 1354.
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Can I send documents securely to non-Doxit users?Yes! Doxit can deliver documents to someone who is not a registered Doxit user as long as you have the recipient's email address. Doxit will send an email to the recipient containing a link to click on to view the document over a secure encrypted channel. The encrypted channel ensures the confidentiality of the document. For improved security, optionally also enter the recipient’s cellphone number when sending the document. If the recipient’s cellphone number is entered, Doxit will confirm the recipient’s identity by sending an OTP to his phone. Only if the recipient can enter the correct OTP will Doxit let them view the document Follow the steps below to send a document to a recipient who is not registered as a Doxit user: Log into Doxit. Upload the document into your workspace. Select the document you want to send. Click on the send icon. Enter the recipient’s name. A popup will be displayed if the person is not an existing Doxit user, prompting you to enter the name & surname, cellphone number (optional) and the email address of the recipient. Enter the recipient's details (cellphone number is optional for added security). Click on “ADD TO RECIPIENTS” Repeat this to add more recipients if necessary. Click on the “SEND” button. The recipient will receive an email notification containing a link to view the document.
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What types of documents can I send with Doxit?Doxit will deliver any document type. Doxit will deliver the document in exactly the same format that it was uploaded. For display purposes, Doxit converts all documents to the PDF format, if possible. The recipient can download either the original format, or download the PDF format. WARNING: Because it is so easy to view the PDF-version of the document, recipients may mistakenly think that PDF is the only format of the document, and miss that the document has also been delivered in its original format. This is especially important when sending a spreadsheet which has not been well-formatted to print on A4 pages. Please note that only the PDF-format of documents are signed. If you send a MS Word document to be signed, the signed PDF version of the document will replace both the original PDF version and the original MS Word document.
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Is Doxit available as an App?Doxit is not (yet) available as a stand-alone app. Access to Doxit is through web browsers such as Chrome, Firefox, Edge, etc, from personal computers, tablets and cellphones.
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What is a Doxit role?You can use Doxit for different purposes, such as for private or business use. Doxit helps you separate your work and your documents for these different purposes. Doxit offers a single login but with different roles in which to act after logging in. Every role has its own separate workspace and history of sent and received documents. When you register to use Doxit, you act by default in your private capacity (private role) when logging in. You may also have a role as an employee of a company, or as a member of a school board, for example. Every time you log into Doxit, you can choose in which role you want to act when uploading, sending and receiving documents.
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Who owns the documents that I send?When working in your private role, you personally own all documents you send and receive. When you act in a role which you have been appointed in by an organization, such as your employer, that organization owns the documents you send and receive.
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How do I register a PERSONAL Doxit account?There is more than one way to do this: Personal Registration on Invitation: An existing Doxit user can send you an email invitation. Simply click on the link in the email and follow the instructions. An existing Doxit user can use Doxit to send you a document. The notification email will include a link to view the document. It also includes a link which you can click to register. You can choose to only view the document as a non-Doxit-registered user, or click on Activate Account and follow the instructions to register a PERSONAL Doxit account and have access to the full history of documents received. Personal Self-Registration: You can register yourself. Go to the Doxit home page (www.doxit.co.za) and click on the red REGISTER button, or click on this link and follow the instructions: https://app.doxit.co.za/user/self_register
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How do I log into Doxit?If you want to log into Doxit just click on the red “LOGIN” button on the Doxit home page (www.doxit.co.za) or follow this link https://app.doxit.co.za/session/login. Make sure when you log in that you use the correct Login ID. This would be either your email address or a special Doxit ID which was sent to you by email upon registration. Enter your password, and if asked for an OTP check for an SMS on your cellphone.
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What do I do if I forgot my password?If you forgot your password just follow the "Forgot Password" link on the Doxit login page, or click on (https://app.doxit.co.za/session/request_password_reset/). Make sure to read the instructions and follow all the steps carefully in order to reset your password successfully.
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What do I do if I do not get an OTP?The OTP will be delivered via SMS to your cellphone. If you do not receive the OTP, make sure that you entered your cellphone number correctly. Make sure your phone is switched on and that you have reception. If all is correct on your side and you still do not receive an OTP, please contact us via Email: info@doxit.co.za or WhatsApp: 073 844 1354.
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Can I send documents securely to non-Doxit users?Yes! Doxit can deliver documents to someone who is not a registered Doxit user as long as you have the recipient's email address. Doxit will send an email to the recipient containing a link to click on to view the document over a secure encrypted channel. The encrypted channel ensures the confidentiality of the document. For improved security, optionally also enter the recipient’s cellphone number when sending the document. If the recipient’s cellphone number is entered, Doxit will confirm the recipient’s identity by sending an OTP to his phone. Only if the recipient can enter the correct OTP will Doxit let them view the document Follow the steps below to send a document to a recipient who is not registered as a Doxit user: Log into Doxit. Upload the document into your workspace. Select the document you want to send. Click on the send icon. Enter the recipient’s name. A popup will be displayed if the person is not an existing Doxit user, prompting you to enter the name & surname, cellphone number (optional) and the email address of the recipient. Enter the recipient's details (cellphone number is optional for added security). Click on “ADD TO RECIPIENTS” Repeat this to add more recipients if necessary. Click on the “SEND” button. The recipient will receive an email notification containing a link to view the document.
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What types of documents can I send with Doxit?Doxit will deliver any document type. Doxit will deliver the document in exactly the same format that it was uploaded. For display purposes, Doxit converts all documents to the PDF format, if possible. The recipient can download either the original format, or download the PDF format. WARNING: Because it is so easy to view the PDF-version of the document, recipients may mistakenly think that PDF is the only format of the document, and miss that the document has also been delivered in its original format. This is especially important when sending a spreadsheet which has not been well-formatted to print on A4 pages. Please note that only the PDF-format of documents are signed. If you send a MS Word document to be signed, the signed PDF version of the document will replace both the original PDF version and the original MS Word document.
-
Is Doxit available as an App?Doxit is not (yet) available as a stand-alone app. Access to Doxit is through web browsers such as Chrome, Firefox, Edge, etc, from personal computers, tablets and cellphones.
-
What is a Doxit role?You can use Doxit for different purposes, such as for private or business use. Doxit helps you separate your work and your documents for these different purposes. Doxit offers a single login but with different roles in which to act after logging in. Every role has its own separate workspace and history of sent and received documents. When you register to use Doxit, you act by default in your private capacity (private role) when logging in. You may also have a role as an employee of a company, or as a member of a school board, for example. Every time you log into Doxit, you can choose in which role you want to act when uploading, sending and receiving documents.
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Who owns the documents that I send?When working in your private role, you personally own all documents you send and receive. When you act in a role which you have been appointed in by an organization, such as your employer, that organization owns the documents you send and receive.
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012 030 0141/073 844 1354
41 De Havilland Crescent, Persequor Technopark Pretoria, 0020, South Africa
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